Alterations,
made easy.

If you believe there is an issue with your dress, your first step is to re-measure yourself and compare your current measurements against the measurements shown in your emailed aftercare brochure.

Please re-measure your bust, waist, hips, bum and shoulder-to-floor measurement while wearing the intended shoes.

These measurements must be included with your alterations request because we require them to carry out our initial investigation.

Please also supply clear photographs and/or videos. Wear your intended shoes, stand in good lighting, show the relevant area and provide multiple angles where helpful.

Once the complete information has been submitted, please allow up to 48 working hours for assessment. We will review the information carefully and advise you of the next steps.

Yes. We can remove the small puddle train at the back of the dress which comes with our gowns as standard.

An alteration must be received back at our studio within 28 days of confirmed delivery of your order for us to carry out the work. We operate a rolling 28-day alterations allocation for every order.

We understand that life can be busy and that you may not see every bridesmaid immediately after delivery. We therefore strongly recommend planning a try-on session with your bridesmaids within approximately the first week after receiving the order.

Once the 28-day window has passed, we cannot make exceptions to late alterations. Where this happens, a local alterations specialist may be able to assist you.

Our instructions require the shoulder-to-floor measurement to be taken while wearing the shoes or heel height intended for the wedding.

If your dress has been made to the length confirmed on your order but that length is now too short when worn with your chosen shoes, you can consider wearing a flatter shoe.

Alternatively, if you would like a longer skirt made, we can purchase additional fabric and produce a replacement skirt.

If the dress has been produced to the length confirmed on your order and you subsequently decide that it is too long, we can shorten the dress for you.

Where current measurements have reduced considerably below the measurements the dress was handmade for, the gown may require a substantial rework.

We can carry out this type of alteration; however, we require at least two weeks to complete more extensive resizing work.

Every dress is made-to-measure using the measurements supplied and approved at the time of ordering. Once measurements have been confirmed and your order has entered production, your dress is created specifically to those agreed measurements.

We are therefore unable to take responsibility for changes in body shape occurring afterwards, including pregnancy, and dresses cannot be resized or remade free of charge because of personal circumstances arising after measurement confirmation.

We completely understand that circumstances can change unexpectedly and we will always try to support you where possible. Any required adjustments, remakes or additional dresses due to pregnancy or another later change in body shape would, however, be chargeable.

If you believe your body shape may change, we strongly recommend discussing this with us before ordering so that our team can provide guidance. The final choices relating to measurements and sizing remain the customer's responsibility.

To provide a fair, efficient and reliable alterations service, alteration requests must be made within 28 days of an order being delivered or collected.

Bridesmaid by JB is a made-to-measure business. The same skilled production team responsible for handmaking your dresses also carries out our alterations. Alterations therefore operate alongside our production schedule and within carefully controlled weekly capacity.

We allocate a rolling 28-day alterations allowance to every order from the point at which delivery or collection is confirmed. This gives us capacity to investigate, schedule and complete eligible alterations while protecting the production commitments already made to other customers.

Once those 28 days have passed, the capacity reserved for that order is released and reallocated to newly delivered orders and ongoing production.

The deadline is therefore based on our available production capacity rather than the perceived size or complexity of an alteration. Applying the same deadline consistently enables us to treat every bridal party fairly.

As a specialist small-batch made-to-measure business, even one additional day of production capacity can affect our carefully planned schedule. Extending the deadline for one order would reduce the capacity available to customers who contacted us within their allocated period.

For this reason, requests received outside the 28-day period, including those received only shortly after the deadline, cannot be accepted under our alterations policy.

If you believe your dress requires an alteration, please submit your complete request within 28 days of delivery or collection. Following review, we will advise you of the next steps and provide return instructions where appropriate.