We have curated an abundance of our most commonly asked questions to help all you future brides that are planning and considering ordering with us who might have the same kind of questions for us.
How far in advance should we order our bridesmaid dresses?
We currently require all orders and completed measurements to be submitted at least 22 weeks before the wedding date.
This ensures your dresses can be made in good time and delivered stress-free. We recommend beginning your appointment journey around 10–12 months before your wedding where possible, as some months fill up much earlier.
I can't visit the showroom, can I still order with you?
Yes absolutely! We have always been, and will remain fundamentally an online made to measure bridesmaid specialist company. All orders are placed through the website no matter if you can physically come in the showroom or we have a virtual chat about a potential order. We are always on hand for our far and wide clients and here for anything we can be of assistance with to help you with fabrics/designs etc and potentially ordering with us for your special day.
What is your price list?
Our price list is our catalogue of designs shown on our website under 'SHOP OUR DESIGNS'
Could you ship me a couple of dresses to try at home?
We would love to scale the business enough to be able to offer this service that the larger corporations offer. We just haven't been able to iron out the logistics of this kind of service yet, being that we're self funded and still scaling slowly its going to take a while to produce and manage dresses for a 'try at home' service - so at this moment in time we aren't able to release our showroom samples as they're the only ones we have and are needed for appointments in the showroom.
Can I order 1 dress and send it back if its not right?
Do you make dresses for junior age/children?
We have a couple of options for younger ladies, it depends mostly on their age and your style preferences as to whether we can help or not. We do not make flower girl dresses, we would be unable to make any kind of generic flower girl dress, we can however tweak our adult bridesmaid dress styles to suit a younger lady ensuring that the finished design is suitable for their age.
Our most popular necklines for a younger bridesmaid are our CAMARI and our LILY , choice of skirt is personal preference but we have made both our fishtails and slim gown skirt shapes for younger bridesmaids
we also offer photos 1&2 below a simple high neck, scooped back neckline with circle skirt (length per your request) as an option for a child.
Can I order my bridesmaid dresses separately at different times?
We strongly advise against this and heavily emphasise the importance of placing ONE order for your whole bridal party.
Factors out of our control if you do not place one single order for all dresses needed:
1. Fabric colour discrepancies We are a small made to measure company and produce everything by hand, although we have our patterns and guidance that we follow
Are alterations free?
Having an issue with your dress?
If you believe there is a problem with the fit, the first step is to re-measure yourself immediately. Please provide the following measurements in inches:
Bust
Waist
Hips
Bum
Shoulder to floor (in heels)
You can follow our step-by-step measuring guide here: https://www.bridesmaidbyjb.com/pages/measuring-guide
These measurements must be included in your first message. We require them to carry out our initial investigation and accurately assess your concerns. We are unable to review your query without this information.
Photos & Videos
We strongly encourage you to take clear photos and/or videos of yourself in the dress as soon as you receive it, especially if you have something you’d like us to look at.
Here’s what to do:
Try your dress on as soon as it arrives
Most customers find their dress is perfect, but if something doesn’t feel right, please continue with the steps below.
- Take clear photos/videos
- Stand in good lighting
- Wear the shoes you intend to wear with the dress
- Focus on the specific area(s) of concern
- If sending a video, please speak to the camera and explain what you’d like us to review
- Include multiple angles
Front, side and back if needed, this helps us understand how the dress is fitting your body.
Start an alterations request
Complete our alterations submission form and upload your measurements, photos and/or videos.
You may submit them directly through our email linked above, click 'Start a Return'.
Add a brief description
Let us know exactly what you would like us to look at or assess.
What happens next?
Once submitted, please allow up to 48 working hours for our team to assess your request.
We will review everything carefully and get back to you with the next steps.
We're here to help, and providing clear images and measurements allows us to support you quickly and accurately.
How do I get in touch regarding an alteration for my dress?
Please visit our Alterations page here
The length of my dress is absolutely fine but I don't want the small train that has come with it, can I have this removed?
Yes we can remove the small puddle train at the back of the bottom of your dress that comes with all gowns as standard
There is a flat fee of £25 for removal of train only
I know the instructions say to measure while stood in your shoes/heels but I did my measurement from my shoulder to my floor with no shoes on and my dress is too short, what do I do?
In this instance if the dress has been made to the length that we have on your order form and you believe this is too short for you, you would need to either consider wearing a flat shoe with your dress per the length measured or if you would like a new longer dress making you would need to pay for a replacement skirt. We can purchase more fabric and make a new longer skirt for you
From £95 depending on complexity of the design and fabric / production costs
What happens if we requested/measured the length of the dress to be longer than the bridesmaid's actual shoulder to floor measurement and it needs taking up?
In this instance if the dress has been made to the length that we have on your order form and you decide this is actually far too long, and you wish to send it back to us to shorten the dress:
From £25
I have received my dress and it is too big/too small, what do I do?
If your dress feels significantly too big or too small, this is almost always due to a change in measurements since your fitting. Our fabrics are stretchy and have a generous amount of give, which means they naturally accommodate small fluctuations in the body.
For a dress to arrive drastically too tight or too loose, there will have been a noticeable change in your measurements, most commonly weight loss, weight gain, muscle change or body composition changes since your original measurements were taken. There is no other explanation that would cause a major difference in fit.
Here’s what to do next:
Re-measure yourself straight away using our guide here:
https://www.bridesmaidbyjb.com/pages/measuring-guide
Send your updated measurements to us along with photos or videos of you in the dress so we can assess the fit.
If sizing DOWN, you can use your local alterations specialist (most of our clients do) or our optional in-house alterations service at a fee
If sizing UP, a replacement would be the only outcome as we cut to size, there are no hidden seams to 'let out' the sides of the dresses.
Our team is here to help guide you on the best next steps, and providing your current measurements allows us to support you quickly and accurately.
I have received by dress and it is too long/too short, what do I do?
If you believe there is a problem with the length of your dress, the first step is to re-measure yourself immediately. Please provide the following measurements in inches:
Bust
Waist
Hips
Bum
Shoulder to floor (in heels)
You can follow our step-by-step measuring guide here: https://www.bridesmaidbyjb.com/pages/measuring-guide
These measurements must be included in your first message. We require them to carry out our initial investigation and accurately assess your concerns. We are unable to review your query without this information.
TOO LONG
You have receive a dressmaker pin attached to your alterations form when you received your dress, all you need to do is put your dress on, with the shoes that you are wearing with your dress, and with the help of a friend/partner ask them to put a pin in the dress where the fabric meets the floor in the middle of your toes. The pin will show us the amount of fabric you are requesting removing at the front of your feet to reshape the length. Please ensure that the dress is sitting on your waistline correctly and pulled down properly and stand straight while your friend/partner helps you. It helps to look in a mirror while doing this to avoid the temptation of looking down at what they are doing. We will review the pinned length against the order details and confirm our findings within 48 hours of us receiving your dress.
If the exact shoes were not being worn while measurements for the dress were taken it is the clients liability if there are inconsistencies with length.
The most common reason for a dress being 'Too long'
If weight has been lost around the waist, hips and bum, the compression fit of our dresses will hang looser than it is intended to thus weighting down on the floor as it is not compressed the correct amount around your lower body.
TOO SHORT
Please retake your shoulder to floor measurement and send us a photo of you stood in your dress with your heels on and make sure that the waistline is sat correctly and the dress is pulled down properly. we will evaluate all the information we have for your order and once we have the dress back with us we can advise accordingly if there are any discrepancies.
The most common reason for a dress being 'Too short'
If weight has been gained around the hips or bum, the compression fit of our dresses will pull tighter than it is intended to thus pulling the length up off the floor as it stretches beyond what it is intended to.
I am on a weight loss journey, what happens if right before the wedding my dress doesn't fit correctly?
We cannot take responsibility for alterations if you are actively losing weight or are undergoing any weight loss treatment / injections that will result in significant changes to your measurements over a period of time. In these cases we ask that you provide us with the measurements you would like your dress making to at your appointment or when submitting them online and you must sign a waiver that any alterations required post production are your own responsibility.
Please pre-arrange a local seamstress before the wedding date if you believe you are going to change drastically
I missed the 28 day alteration return period, can I still send my dress back for an alteration?
We can only accept an alteration if we receive it back at the studio within 28 days of the confirmed delivery of the order due to our rolling production and alteration schedule. If our 28 day return period has passed, a local alterations specialist in your area will be able to accommodate your request.
I need an alteration, can I not just come to the showroom?
At this time, we are unable to facilitate face-to-face alteration appointments in our showroom. Our alterations process is designed to be efficient and effective through online communication and submission. By providing us with clear photos and videos, we can accurately assess the necessary alterations and understand your needs without the need for an in-person meeting.
We have found that this online alteration service not only streamlines the process but also helps us maintain our pricing structure, which reflects the quality of service we aim to provide. Rest assured, we are committed to delivering the best results based on the information and visuals you provide.
I have a bridesmaid that is due her baby just weeks before my wedding, what should we do regarding her measurements?
In this instance it would be your bridesmaid’s decision as to what she would like to do with regards to sizing of her bridesmaid dress, my advice is to have the dress made slightly bigger than her pre pregnancy UK dress size/body measurements. If your bridesmaid has told you her amazing news early on in her pregnancy it is best to consider taking her body measurements before she starts to show so you have a guideline.
I have a bridesmaid that will be heavily pregnant at my wedding, what can we do?
In this instance we will need your pregnant bridesmaids’ measurements with your other bridesmaids 22 weeks before your wedding so that we have her accurate length. We advise to get the dress made to a standard size with pregnancy ruching. or just add some inches to each of her current body measurements. There will still be room for extra growth in the dress with our signature maternity ruching.
I have a bridesmaid that is currently pregnant but her baby is due when my bridesmaids are meant to be getting measured, what can we do regarding her measurements?
It is both you and your bridesmaids decision what sizing or measurements you would like us to make her dress to. Please remember our fabrics are stretch based so there is room for fluctuation. If she has made you aware of her pregnancy early on, please ask her to measure herself following our measuring guide so that you have her measurements before she starts to show / has giving birth and then between to two of you you can decide which size/measurements to choose for her dress - we have a really handy size chart HERE where she can pick which standard size she might be most comfortable with. Your bridesmaid will know herself roughly what size she is post birth - it does't need to be exact or stressed over too much, the most important factor is the length and then we can work to a standard size 14 for example.
I have already ordered my dresses and my bridesmaids have been measured for their dresses but one of my bridesmaids has just told me that she is pregnant, what can we do?
Once measurements have been submitted all orders go immediately into our production like so unfortunately there isn't anything we can do to change the production of her dress, it is highly likely that the patterns will have already been cut within the first week or two of measurement submission.
If a bridesmaid is 8-20 weeks pregnant at the wedding we have seen our standard sizing being absolutely fine for up to a small bump, the fabrics are extremely stretchy.
If a bridesmaid is 21 weeks to almost full time all we need to do is add pregnancy ruching into her skirt to accommodate for her growing bump (see photos below) to show how stretchy and beautifully fitting the dresses are over a gorgeous big baby bump!
Can I just turn up with my bridesmaids to the showroom?
Unfortunately you aren't able to just drop in at the showroom at any given time.
Appointment services are available as follows:
MONDAY 10AM - 3PM
TUESDAY 3PM - 9PM
WEDNESDAY 3PM - 9PM
FRIDAY 10AM - 3PM
SATURDAY 9AM - 5PM
SUNDAY 10AM - 5PM
An appointment must be booked if you want to come to the showroom with your bridesmaids - we pride ourselves in our very unique and personal service so by welcoming only 3 parties in the showroom per bridesmaid session and staggering the sessions so they aren't starting at the same time this will allow us to give you a tailored and dedicated shopping experience for you and your bridesmaids and allows you to browse freely, with access to everything while we are there specifically to help YOU.
Do you have to pay for bridesmaid appointments?
Yes, we do require payment for our Bridesmaid Appointments and 1-1 Consultations. We pride ourselves in our unique shopping experience, Bridesmaid by JB is not just a 'shop', the concept and experience that we provide for our brides is completely levelled up from anything that you would find on the high street and I am proud to say that. Not only do your bridesmaids have access to 250 hand made dresses, once they start trying on we can discuss tweaking the dress, we can pull fabrics from our fabric room to drape, we can pin/clamp/twist and accommodate for much more than just trying on dresses in a shop.
Orders can be placed directly online with no expectation to pay for a bridesmaid appointment, an appointment is not necessary to place an order with Bridesmaid by JB but if you are interested in coming for an appointment, to maximise your session please book one for around 5-6 months before your wedding so that we are able to take your bridesmaids measurements within your appointment to make the most of the appointment charge. If you fail to attend or cancel within 1 week we are unable to refund the appointment charge.
