FREQUENTLY ASKED QUESTIONS

We have curated an abundance of our most commonly asked questions to help all you future brides that are planning and considering ordering with us who might have the same kind of questions for us.


GENERAL QUERIES

I can't visit the showroom, can I still order with you?

Yes absolutely! We have always been, and will remain fundamentally an online made to measure bridesmaid specialist company. All orders are placed through the website no matter if you can physically come in the showroom or we have a virtual chat about a potential order. We are always on hand for our far and wide clients and here for anything we can be of assistance with to help you with fabrics/designs etc and potentially ordering with us for your special day.

What is your price list? 

Our price list is our catalogue of designs shown on our website under 'SHOP OUR DESIGNS'

Could you ship me a couple of dresses to try at home?

We would love to scale the business enough to be able to offer this service that the larger corporations offer. We just haven't been able to iron out the logistics of this kind of service yet, being that we're self funded and still scaling slowly its going to take a while to produce and manage dresses for a 'try at home' service - so at this moment in time we aren't able to release our showroom samples as they're the only ones we have and are needed for appointments in the showroom.

Can I order 1 dress and send it back if its not right?

All our orders are individually handmade to-order when they're placed with us, we aren't stockists of ready to wear dresses, unfortunately returns are not possible as we would need to hand make the dress specifically for you. If it is feasible for you to visit our showroom in Preston, we would love to welcome you and your bridesmaids if you are unsure in anyway about fit or fabric to try before you buy. 

Do you make dresses for junior age/children?

We have a couple of options for younger ladies, it depends mostly on their age and your style preferences as to whether we can help or not. We do not make flower girl dresses, we would be unable to make any kind of generic flower girl dress, we can however tweak our adult bridesmaid dress styles to suit a younger lady ensuring that the finished design is suitable for their age. 

Our most popular necklines for a younger bridesmaid are our CAMARI and our LILY , choice of skirt is personal preference but we have made both our fishtails and slim gown skirt shapes for younger bridesmaids 

we also offer photos 1&2 below a simple high neck, scooped back neckline with circle skirt (length per your request) as an option for a child. 

Can I order my bridesmaid dresses separately at different times? 

We strongly advise against this and heavily emphasise the importance of placing ONE order for your whole bridal party. 

Factors out of our control if you do not place one single order for all dresses needed:

1. Fabric colour discrepancies We are a small made to measure company and produce everything by hand, although we have our patterns and guidance that we follow 

ALTERATIONS

How do I get in touch regarding an alteration for my dress?

We have an easy at-home alterations process. You received an alterations form with your dress, please follow the instructions on the form. Lead time for alterations is 3 weeks. 

I have received my dress and it is too big/too small, what do I do?

ONLY If we have made an error in production we will alter your dress free of charge. Please follow the instructions HERE and include your alterations form when sending your dress back to us so that we know who the dress belongs to and we will proceed accordingly when we receive your dress. Sending us photos and videos of yourself in your dress will help our seamstress determine where the dress is not fitting correctly. 

I have received by dress and it is too long/too short, what do I do?

TOO LONG - You have receive a dressmaker pin attached to your alterations form when you received your dress, all you need to do is put your dress on, with the shoes that you are wearing with your dress, and with the help of a friend/partner ask them to put a pin in the dress where the fabric meets the floor in the middle of your toes. The pin will show us the correct length that the dress needs to be at the front of your feet and we will shape the sides and train accordingly to balance it back out. Please ensure that the dress is sitting on your waistline correctly and pulled down properly and stand straight while your friend/partner helps you. It helps to look in a mirror while doing this to avoid the temptation of looking down at what they are doing.


TOO SHORT - Please re-send your shoulder to floor measurement and send us a photo of you stood in your dress with your heels on and make sure that the waistline is sat correctly and the dress is pulled down properly. we will evaluate all the information we have for your order and once we have the dress back with me we can advise accordingly.

I am on a weight loss journey, what happens if right before the wedding my dress doesn't fit correctly?

We cannot take responsibility for alterations if you are actively losing weight or are undergoing any weight loss treatment / injections that will result in significant changes to your measurements over a period of time. In these cases we ask that you provide us with the measurements you would like your dress making to at your appointment or when submitting them online an you must sign a waiver that any alterations required post production are your own responsibility.  

I missed the 28 day alteration return period, can I still send my dress back for an alteration? 

We can only accept an alteration if we receive it back at the studio within 28 days of the confirmed delivery of the order due to our rolling production and alteration schedule. If our 28 day return period has passed, a local alterations specialist in your area will be able to accommodate your request. 

I need an alteration, can I not just come to the showroom?

At this time, we are unable to facilitate face-to-face alteration appointments in our showroom. Our alterations process is designed to be efficient and effective through online communication and submission. By providing us with clear photos and videos, we can accurately assess the necessary alterations and understand your needs without the need for an in-person meeting.


We have found that this online alteration service not only streamlines the process but also helps us maintain our pricing structure, which reflects the quality of service we aim to provide. Rest assured, we are committed to delivering the best results based on the information and visuals you provide.


PREGNANT & POSTNATAL BRIDESMAIDS

I have a bridesmaid that is due her baby just weeks before my wedding, what should we do regarding her measurements?

In this instance it would be your bridesmaid’s decision as to what she would like to do with regards to sizing of her bridesmaid dress, my advice is to have the dress made slightly bigger than her pre pregnancy UK dress size/body measurements. If your bridesmaid has told you her amazing news early on in her pregnancy it is best to consider taking her body measurements before she starts to show so you have a guideline. 

I have a bridesmaid that will be heavily pregnant at my wedding, what can we do?

In this instance we will need your pregnant bridesmaids’ measurements with your other bridesmaids 18 weeks before your wedding so that we have her accurate length. We advise to get the dress made to a standard size with pregnancy ruching. There will still be room for extra growth in the dress with our signature maternity ruching. 

I have a bridesmaid that is currently pregnant but her baby is due when my bridesmaids are meant to be getting measured, what can we do regarding her measurements?

It is both you and your bridesmaids decision what sizing or measurements you would like us to make her dress to. Please remember our fabrics are stretch based so there is room for fluctuation. If she has made you aware of her pregnancy early on, please ask her to measure herself following our measuring guide so that you have her measurements before she starts to show / has giving birth and then between to two of you you can decide which size/measurements to choose for her dress - we have a really handy size chart HERE where she can pick which standard size she might be most comfortable with. Your bridesmaid will know herself roughly what size she is post birth - it does't need to be exact or stressed over too much, the most important factor is the length and then we can work to a standard size 14 for example.

I have already ordered my dresses and my bridesmaids have been measured for their dresses but one of my bridesmaids has just told me that she is pregnant, what can we do?

Once measurements have been submitted all orders go immediately into our production like so unfortunately there isn't anything we can do to change the production of her dress, it is highly likely that the patterns will have already been cut within the first week or two of measurement submission.


If a bridesmaid is 8-20 weeks pregnant at the wedding we have seen our standard sizing being absolutely fine for up to a small bump, the fabrics are extremely stretchy. 


If a bridesmaid is 21 weeks to almost full time all we need to do is add pregnancy ruching into her skirt to accommodate for her growing bump (see photos below) to show how stretchy and beautifully fitting the dresses are over a gorgeous big baby bump!


APPOINTMENTS

Can I just turn up with my bridesmaids to the showroom?

Unfortunately you aren't able to just drop in at the showroom at any given time. 


Appointment services are available as follows: 

MONDAY 10AM - 3PM 

TUESDAY 3PM - 9PM

WEDNESDAY 3PM - 9PM

FRIDAY 10AM - 3PM

SATURDAY 9AM - 5PM

SUNDAY 10AM - 5PM


An appointment must be booked if you want to come to the showroom with your bridesmaids - we pride ourselves in our very unique and personal service so by welcoming only 3 parties in the showroom per bridesmaid session and staggering the sessions so they aren't starting at the same time this will allow us to give you a tailored and dedicated shopping experience for you and your bridesmaids and allows you to browse freely, with access to everything while we are there specifically to help YOU. 

Do you have to pay for bridesmaid appointments?

Yes, we do require payment for our Bridesmaid Appointments and 1-1 Consultations. We pride ourselves in our unique shopping experience, Bridesmaid by JB is not just a 'shop', the concept and experience that we provide for our brides is completely levelled up from anything that you would find on the high street and I am proud to say that. Not only do your bridesmaids have access to 250 hand made dresses, once they start trying on we can discuss tweaking the dress, we can pull fabrics from our fabric room to drape, we can pin/clamp/twist and accommodate for much more than just trying on dresses in a shop. 


Orders can be placed directly online with no expectation to pay for a bridesmaid appointment, an appointment is not necessary to place an order with Bridesmaid by JB but if you are interested in coming for an appointment, to maximise your session please book one for around 5-6 months before your wedding so that we are able to take your bridesmaids measurements within your appointment to make the most of the appointment charge. If you fail to attend or cancel within 1 week we are unable to refund the appointment charge.