Contact Information

Customer service is available between the hours of 9am-5pm, Monday to Friday

Please don't hesitate to send us an email if you have any queries, we'd love to hear from you and aim to respond within 48 working hours. 

Our direct messages on social platforms are not closely monitored, please keep your outreach within our professional emails below so that the right professional is able to assist.

General enquiries: 

hello@bridesmaidbyjb.com

Alteration enquiries/submissions:

alterations@bridesmaidbyjb.com

Measurement enquiries/submissions:

measurements@bridesmaidbyjb.com

Our Address:

1-2 DOLLYWAGGON WAY

BAMBER BRIDGE

PRESTON

PR5 6EW

Open by appointment only

To help us respond quickly and accurately to time-sensitive enquiries, we kindly ask that clients do not use the word “URGENT” (or similar wording) in email subjects or messages.

As a small team, we organise all responses using a clear priority system based on wedding and event dates. Using heightened language such as “URGENT” can be quite intimidating and it does not influence response time, it can interrupt the workflow we use to support every bride fairly, we will always be back in touch with you as quickly as we can and with your added support of providing wedding/event date in your subject line we can prioritise your query properly.

Instead, if your enquiry is time-sensitive, please include your wedding or event date clearly in the subject line (for example: “Measurement Query - Wedding 12/07/2026”).

This allows us to:

See immediately your Wedding date/event date which grabs our attention

Prioritise based on genuine deadlines

Locate your order quickly to speed up our responses

Provide efficient support to all brides

Emails marked only as “URGENT” will not be prioritised. Priority is always determined by wedding/event dates and lead-times, not wording.