Alterations costs are covered by our small team if we conclude that an errors has been made in production. In those rare cases, we will happily correct the issue at no cost after our thorough investigation process.

Outside of this, alterations are not included in the price of your dress. Because of the nature of our fabrics and the fact that each dress is made to your individual measurements, most bridesmaids require very minimal tweaks, and many need none at all providing measurements have not changed.

We do offer an optional, chargeable in-house alterations service, but many clients prefer to use a trusted local seamstress for convenience and flexible fitting times.

If you’d like guidance on alterations please click the above 'start an alteration' button to get in touch with us.

Having an issue with your dress?

If you believe there is a problem with the fit, the first step is to re-measure yourself immediately. Please refer to your aftercare brochure immediately sent through to your email address and retake the following measurements:

Bust

Waist

Hips

Bum

Shoulder to floor (in heels)

You can follow our step-by-step measuring guide here:

https://www.bridesmaidbyjb.com/pages/measuring-guide

These measurements must be included in your 'start an alteration' email. We require them to carry out our initial investigation and accurately assess your concerns. We are unable to review your query without this information.

Photos & Videos

We strongly encourage you to take clear photos and/or videos of yourself in the dress as soon as you receive it, especially if you have something you’d like us to look at.

Here’s what to do:

Try your dress on as soon as it arrives, step into it, it does not go over the head.

Most customers find their dress is perfect, but if something doesn’t feel right, please continue with the steps below.

- Take clear photos/videos

- Stand in good lighting

- Wear the shoes you intend to wear with the dress

- Focus on the specific area(s) of concern

- If sending a video, please speak to the camera and explain what you’d like us to review

- Include multiple angles

Front, side and back if needed, this helps us understand how the dress is fitting your body.

Start an alterations request 

Complete our alterations submission form and upload your measurements, photos and/or videos.

You may submit them directly through our email linked above, click 'Start a Return'.

Add a brief description

Let us know exactly what you would like us to look at or assess.

What happens next?

Once submitted, please allow up to 48 working hours for our team to assess your request.

We will review everything carefully and get back to you with the next steps.

We're here to help, and providing clear images and measurements allows us to support you quickly and accurately.

Yes we can remove the small puddle train at the back of the bottom of your dress that comes with all gowns as standard, the fee of this is £25

We must receive an alteration back at the studio within 28 days of the confirmed delivery of an order in order to carry out any work on a dress. Thereafter we are not able to complete an alteration as we have a rolling 28 day alteration allocation for all orders. If you are not able to get an alteration back to us within this timeframe, any local alterations specialist will be able to help you with your dress(es). We completely understand that life can be busy and you may not see all your bridesmaids as soon as your order is delivered but we can not make any exceptions to late arrivals of alterations past the 28 days of confirmed delivery, we are a small team and we can't be stretched more than we are capable of. We ask you to pre-plan for a week or so after the planned delivery of your order to have a try on session with your bridesmaids if you can.

In this instance if the dress has been made to the length that we have on your order form and you believe this is too short for you, you would need to either consider wearing a flat shoe with your dress per the length measured or if you would like a new longer dress making you would need to pay for a replacement skirt. We can purchase more fabric and make a new longer skirt for you

Total Cost -  From £95 for the fabric & production costs

In this instance if the dress has been made to the length that we have on your order form and you decide this is actually far too long, and you wish to send it back to us to shorten the dress: 

Total Cost - From £25 for the production costs

In this instance if the measurements have dropped below those we have hand made the dress for then the dress would require a full rework. We can achieve this however we would require at least 2 weeks to carry out this type of alteration.

Total Cost - From £95

As all of our dresses are made-to-measure based on the measurements provided and approved at the time of ordering, we are unfortunately unable to take responsibility for any changes in body shape that occur after this point, including pregnancy.

Once your measurements have been confirmed and your order is in production (or completed), your dress is created specifically to those agreed measurements and cannot be resized or remade free of charge due to personal circumstances that arise afterwards.

We completely understand that life events can change unexpectedly, and we will always do our best to support you where possible. However, any adjustments, remakes, or additional dresses required due to changes such as pregnancy would be chargeable.

If you believe there is a possibility of changes to your body shape (for any reason), we strongly recommend discussing this with us prior to ordering so we can advise on the best options for you. We can give guidance and advice however the end decision and choices on measurements / sizing is the responsibility of the customer.