We have an easy at-home alterations process. You received an alterations form with your dress, please follow the instructions on the form. Lead time for alterations is 3 weeks.
Easy at home Alterations
Skip to 2:05 if it is just a length alteration you need
We hope that we have made your Bridesmaid by JB gown perfectly, however with your gown being handmade in house there are always slight possibilities of human error with measurements or fit despite our best efforts to create perfection each time. In the off chance that you receive your gown, and you require an alteration please do not panic, we offer an online alterations service where we can correct sizing or length issues from the comfort of your own home.
Should you wish to use our alterations service we must have your dress back in the studio within 28 days of delivery/collection of the bridesmaid order.
Please arrange for all bridesmaids to try on their bridesmaid dresses as promptly as possible after your order been delivered or collected.
If your wedding is less than 3 weeks away from the date you are reaching out for an alteration we are unable to process it due to time constraints.
STEP 1- DOWNLOAD AND COMPLETE OUR ALTERATIONS SUBMISSION FORM
We can only accept alterations through submissions made within our online submission form, please do not message on social media regarding alterations, our seamstress does not have access to socials, through this form is the only way we can help with alterations
STEP 2- TAKE PHOTOS AND VIDEO'S WHILE WEARING YOUR DRESS TO SHOW US WHERE YOU REQUIRE AN ALTERATION
It is really easy to show us any issues that you might have with your dress, because of the nature of the fabric and its amazing stretch properties I would not need to come near you with any pins which is why I can offer a free service at home where you can simply show me the areas of concern and send it back to me for me to correct.
STEP 3- SUBMIT YOUR ALTERATION REQUEST
We will be in touch with you within 48 working hours to confirm your alteration
STEP 4 - SEND YOUR DRESS BACK TO OUR STUDIO
Bridesmaid by JB
1-2 Dollywaggon way
Bamber bridge
Preston
PR5 6EW
To qualify using our alterations service you must return any dress to us within 28 days of you/your bride receiving an order. I am not able to offer any alterations if this timeframe has lapsed, you would need to contact a local alterations specialist which in some cases is the preferred thing to do especially for any bridesmaid on a weightless journey as external alterations companies can accept items without any deadlines which takes any pressure of you.
During peak wedding season we receive multiple alterations each week, please DO NOT send a dress back to us on its own with no note or any information enclosed with your dress, the dress will remain untouched until you reach out to us to claim the dress. We can not carry out any alterations on a dress if we do not have confirmation of who the dress actually belongs to (PLEASE include a note with your name, your brides name and for extra points the #ordernumber.
If you do not provide a return address your dress will automatically be sent back to your Bride's address from the original order
ALL CONFIRMED ALTERATIONS WILL BE COMPLETED IN WITHIN 2-3 WEEKS
OF CONFIRMED ARRIVAL AT THE STUDIO
How do I get in touch regarding an alteration for my dress?
I have received my dress and it is too big/too small, what do I do?
ONLY If we have made an error in production we will alter your dress free of charge. Please follow the instructions HERE and include your alterations form when sending your dress back to us so that we know who the dress belongs to and we will proceed accordingly when we receive your dress. Sending us photos and videos of yourself in your dress will help our seamstress determine where the dress is not fitting correctly.
I have received by dress and it is too long/too short, what do I do?
TOO LONG - You have receive a dressmaker pin attached to your alterations form when you received your dress, all you need to do is put your dress on, with the shoes that you are wearing with your dress, and with the help of a friend/partner ask them to put a pin in the dress where the fabric meets the floor in the middle of your toes. The pin will show us the correct length that the dress needs to be at the front of your feet and we will shape the sides and train accordingly to balance it back out. Please ensure that the dress is sitting on your waistline correctly and pulled down properly and stand straight while your friend/partner helps you. It helps to look in a mirror while doing this to avoid the temptation of looking down at what they are doing.
TOO SHORT - Please re-send your shoulder to floor measurement and send us a photo of you stood in your dress with your heels on and make sure that the waistline is sat correctly and the dress is pulled down properly. we will evaluate all the information we have for your order and once we have the dress back with me we can advise accordingly.
I am on a weight loss journey, what happens if right before the wedding my dress doesn't fit correctly?
We cannot take responsibility for alterations if you are actively losing weight or are undergoing any weight loss treatment / injections that will result in significant changes to your measurements over a period of time. In these cases we ask that you provide us with the measurements you would like your dress making to at your appointment or when submitting them online an you must sign a waiver that any alterations required post production are your own responsibility.
I missed the 28 day alteration return period, can I still send my dress back for an alteration?
We can only accept an alteration if we receive it back at the studio within 28 days of the confirmed delivery of the order due to our rolling production and alteration schedule. If our 28 day return period has passed, a local alterations specialist in your area will be able to accommodate your request.
I need an alteration, can I not just come to the showroom?
At this time, we are unable to facilitate face-to-face alteration appointments in our showroom. Our alterations process is designed to be efficient and effective through online communication and submission. By providing us with clear photos and videos, we can accurately assess the necessary alterations and understand your needs without the need for an in-person meeting.
We have found that this online alteration service not only streamlines the process but also helps us maintain our pricing structure, which reflects the quality of service we aim to provide. Rest assured, we are committed to delivering the best results based on the information and visuals you provide.
Real feedback of our alterations service from our brides
