Bridesmaid by is a UK based made-to-order womenswear brand. Returns are unfortunately not accepted on any item that complies with being made-to-order. All designs on the Bridesmaid website are custom made from fabric purchased specifically to fulfil each individual order and they are hand made to-measure. We have an alterations service in place which in most cases is a free service. 

If there is a problem with an order that relates to a production issue at Bridesmaid by JB then an alteration/replacement on the goods will be offered to rectify the issue. Because every product is custom-made to your specifications, if the order has already been produced Bridesmaid by JB retains the right to solely offer an alteration/replacement when seeking to rectify any problem with an order.

A FULL refund will be offered only when an order is cancelled within 28 days of being placed, prior to the fabric being ordered and any work being undertaken by Bridesmaid by JB. If you need to cancel an order you should contact customer services on toni@bridesmaidbyjb.com at your earliest convenience. 

We understand that plans may change and unforeseen circumstances can not be helped so we do have a cancellation policy incase you do need to cancel an order placed with Bridesmaid by JB. If you need to cancel an order you are able to do so up to 28 days after your purchase to receive a full refund only if we have not yet purchased the fabric or began to produce your order. A full refund can only be processed within 28 days of ordering if no work or fabric costs have occurred to Bridesmaid by JB, If costs have occurred to Bridesmaid by JB then these will be factored into the refund amount.

If you need to cancel your Bridesmaid by JB order after the 28 day period an order can still be cancelled however there will be a cancellation fee which includes merchant charges and an administration fee of £50. If you have already chosen your fabric and then request to cancel your order the cost of the fabric that we have purchased for your order will come off the refund amount and any other costs that may have occurred to Bridesmaid by JB will be factored into the refund amount. If you have placed an order without deciding your fabric nor have your provided measurements meaning that only administration work has been carried out with your order then you will receive a full refund less the administration fee and merchant charges.