Bridesmaid by is a UK based made-to-order womenswear brand. Returns are unfortunately not accepted on any item that complies with being made-to-order. All designs on the Bridesmaid website are custom made from fabric purchased specifically to fulfil each individual order and they are hand made to-measure. We have an alterations service in place which in most cases is a free service.
If there is a problem with an order that relates to a production issue at Bridesmaid by JB then an alteration/replacement on the goods will be offered to rectify the issue. Because every product is custom-made to your specifications, if the order has already been produced Bridesmaid by JB retains the right to solely offer an alteration/replacement when seeking to rectify any problem with an order.
A FULL refund will be offered only when an order is cancelled within 28 days of being placed, prior to the fabric being ordered and any work being undertaken by Bridesmaid by JB. If you need to cancel an order you should contact customer services on email@example.com at your earliest convenience.