We have a free easy at-home alterations process. You received an alterations form with your dress, please follow the instructions on the form

If we have made an error in production we can alter your dress free of charge. Please follow the instructions HERE and include your alterations form when sending your dress back to us so that we know who the dress belongs to and we will proceed accordingly when we receive your dress. Sending us photos and videos help me determine where the dress is not fitting correctly. 

TOO LONG - You have receive a dressmaker pin attached to your alterations form when you received your dress, all you need to do is put your dress on, with the shoes that you are wearing with your dress, and with the help of a friend/partner ask them to put a pin in the dress where the fabric meets the floor in the middle of your toes. The pin will show us the correct length that the dress needs to be at the front of your feet and we will shape the sides and train accordingly to balance it back out. Please ensure that the dress is sitting on your waistline correctly and pulled down properly and stand straight while your friend/partner helps you. It helps to look in a mirror while doing this to avoid the temptation of looking down at what they are doing.

TOO SHORT - Please send us a photo of you stood in your dress with your heels on and make sure that the waistline is sat correctly and the dress is pulled down properly. we will evaluate all the information we have for your order and once we have the dress back with me we can advise accordingly.

Measurements are only taken quite close to the wedding with around 5 months left to go. We have a 12 week production turn around for bridesmaid orders, I advise brides to have their bridesmaids measured 18-20 weeks (4.5-5 months before the wedding so that the dresses are delivered 6 weeks before the wedding, with a 4 week window to establish alterations. if you have lost a considerable amount of weight since having your measurements taken so much so that the dress no longer fits you, I can alter the dress for you and the cost of this is £50. I must advise that it is extremely rare for me to be asked to take a dress in due to weight loss because of the nature of the fabric being very stretchy and forgiving but I am here if you need me and I would need to be notified within 28 days/4 weeks of your bride receiving the dresses.

We can only accept an alteration if we receive it back at the studio within 28 days of the confirmed delivery of the order due to having a 28 day rolling production and alteration schedule, we schedule 28 days after delivery for orders to come back to us for an alteration, after which we are unable to facilitate an alteration if this timeframe is missed due to our rolling schedule that we must stick to. If our 28 day return period has passed, a local alterations specialist in your area will be able to accomodate your request.